Terms of Sale
The terms for buying from Cushiva Home: how ordering on WhatsApp works, prices, payment, handmade variation, and who to contact.
01About these terms
These terms apply to orders placed with Cushiva Home, Krishna puri, Aligarh, 202001, through this website and our WhatsApp chat. By placing an order you agree to them.
02How ordering works
This website does not take orders or payments. Tapping "Buy on WhatsApp" opens a chat with your choice pre-filled. We reply to confirm stock, delivery date and the total, then send a payment link.
Your order is confirmed once payment is received and we acknowledge it in the chat.
03Prices
Prices are in Indian rupees and include all taxes and shipping within India. The Red Lippan Mirror Wall Plate is ₹699. The price confirmed in the chat is the price you pay.
04Handmade pieces
Every piece is made by hand. The pattern, colours and size match the photos, but the spacing and angle of individual mirrors and beads vary slightly from piece to piece. This is part of the craft, not a defect.
05Delivery, returns and refunds
Delivery is covered by our Shipping Policy, and returns, cancellations and refunds by our Returns and Refunds Policy. Both form part of these terms.
06Use of this website
The photos, text and design on this website belong to Cushiva Home. Please do not copy them for commercial use without our permission.
07Liability
If something goes wrong with an order, our responsibility is limited to replacing the piece or refunding what you paid for it. This does not affect any rights you have under Indian consumer protection law.
08Governing law
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Aligarh, India.
09Contact and grievances
Grievance contact: Cushiva Home, Krishna puri, Aligarh, 202001. Contact: WhatsApp (+91 79061 38829) or email hello@cushivahome.com.
We acknowledge complaints within 48 hours and aim to resolve them within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.